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Coronavirus (COVID-19) Preparedness: 

Royal Bank Is Here for Our Valued Customers, Employees, and Communities March 20, 2020

Royal Bank hopes that you, your loved ones, family, and friends are healthy, and managing the impact of the coronavirus.  The health, welfare, safety, well-being, and security of our customers, employees, and communities are our top priorities.  As this situation continues to rapidly evolve, please be assured that Royal Bank is managing the matter as best as possible.

Clean and Safe Environments

  • Providing safe and clean environments has always been important to Royal Bank.
  • Our Bank has taken pride in our clean, well-maintained branches.
  • Branches are professionally cleaned on a daily basis.
  • Enhanced cleaning protocols include cleaning high-touch point areas throughout each day.
  • The guidance from the U.S. Centers for Disease Control (CDC) is being followed.
  • Proactive and preventive action, using the methods recommended by public health authorities, have been increased to minimize the risk of spreading the disease.

Employee Training

  • Royal Bank has been in regular and frequent communication with employees.
  • Our team has received regular updates on policies and procedures regarding sanitation and illness.
  • Employees have been encouraged to conduct more frequent and proper hand washing, especially after handling cash.
  • Employees have been trained to cover their mouth and nose with a tissue, or with their bent elbow, when coughing or sneezing.
  • Employees have been trained on actions they can take to keep themselves and others safe, including not touching their faces, staying home when sick, and notifying the Bank of any illness.
  • Enhanced procedures have been developed to assess employees’ fitness to return to work, after an illness, or due to risk of exposure after personal travel.

Customer Service

  • Royal Bank is committed to not allowing the coronavirus to impact our commitment to serve customers and the community.
  • Our Bank is prepared for managing the situation in as best a manner as possible, while ensuring a high level of service.
  • The Royal Bank encourages social distancing in the branches, and other offices, by asking customers to leave some space between people, especially if there is a line.
  • If Royal Bank finds it necessary and best to reduce staff, or the banking options at certain branches, that information will be posted accordingly.
  • Customers can bank anytime and anywhere by using any of these alternative delivery methods: our call center at (773) 768-4800, our online banking, our mobile app, and our ATM network with access to more than 55,000 terminals.
  • The closing times for the call center have been extended to 8:00 p.m. on Monday through Friday, and 3:00 p.m. on Saturdays and Sundays, to offer more availability during this situation.

Branch Service Changes

Please understand that no employees or customers have reported instances of the coronavirus as of this time.

In an effort to reduce the risk of exposure of employees and customers to the coronavirus, Royal Bank has made changes to branches, effective as of Thursday, March 19, 2020, and until further notice, as listed, below.

These branch offices will be operating only with drive-ups, which are now full-service:

9226 South Commercial Avenue, Chicago

5400 South Pulaski Road, Chicago

2740 West 55th Street, Chicago *

2869 South Archer Avenue, Chicago

21 East Ogden Avenue, Westmont

7840 North Milwaukee Avenue, Niles

* These branch offices have walk-ups, which will remain open, and are now full-service.

These branch offices will temporarily close until the situation subsides:

1410 West Taylor Street, Chicago

3448 East 118th Street (inside Pete’s Fresh Market), Chicago

1823 West 47th Street, Chicago

Any accessible ATM’s will be fully operational.

Any questions about these changes can be addressed by calling (773) 768-4800.

Financial Support

Some customers may experience financial hardships, as a result of the coronavirus.

Please call Laura Medina, Loan Support Specialist, at lmedina@royal-bank.us or (773) 382-2124, if you want to discuss how Royal Bank can help.

Fraud Awareness and Prevention

  • Please remember that criminals sometimes take advantage of challenging situations
  • Fraud-related schemes about the coronavirus have already been mentioned in the news.
  • They may use telephone calls, text messages, facsimile messages, email messages, and websites for scams.
  • Please be vigilant, and verify the identity and legitimacy of any individual or organization who asks for sensitive or personal information or money.
  • Royal Bank will never ask for your name, password, personal identification number, or other confidential information using those means.

Preventative Measures

  • Royal Bank has and will continue to take precautionary measures to protect the health and well-being of customers, employees, and the community.
  • The Bank has an existing business continuity plan, which has been tested and approved to make sure that operations will continue in a smooth manner.

The challenge that this coronavirus represents is likely something that most people have never seen or experienced in their lifetimes.  Everyone is trying to manage their way through uncertainty, anxiety, and risk.  Hopefully sooner than later, the world will return to normal, and emerge stronger than ever.

Our team remains committed to all individuals, families, businesses, and communities.  Our staff members live in our communities, and are your neighbors.  They care about you and your health and well-being.  Royal Bank will work diligently to do what is best, as has been our goal since our founding in 1887.  We look forward to continuing to serve you, now and in the years ahead.

                                  

 

Address: 9226 S Commercial Ave. Chicago IL 60617 Phone: 773-768-4800